Vigil's method works because it focuses on changing behaviors. Specifically those behaviors that increase the risk of accidents. The first step to making a positive change in behavior is enabling the individual to recognize for themselves the need to change. When an individual is given the opportunity to recognize their own weaknesses, and provided a clear and concise path to improvement, change comes more readily.

Vigil's Safety Culture is built on a set of core skills that your agency has deemed necessary for safely performing the necessary tasks involved in providing public transportation. These include operator skills, mechanic's safety initiatives as well as personnel in the office environment.

Each core skill is an observable action that provides a clear explanation of expected behavior. The individual is taught why it's important along with the observable actions required by the skill.

Core Skills are the foundation for safe performance and are used to define a consistent message for delivery in training and other safety campaigns. This singular message coming from all sources, instructors, supervisors and other management eliminates confusion.

By providing employees with a set of clear expectations through training and continuing reinforcement, a culture of safety and service develops which provides proven measurable results including fewer accidents, lowered liability along with an enhanced service image to customers.