Let Vigil Solutions dramatically improve the quality of information collected and the effectiveness of you transit training program. Using your agency’s established performance criteria, our team of experienced professionals uses Vigil Solutions state-of-the-industry driver management technology to ensure service excellence.
Our team discreetly observes an operator’s in-service performance in order to generate a detailed evaluation report. All reports are organized through the VigilManager database, providing you instant access to essential transit service components including:
- Customer Service and Fare Collection Procedures
- Safety Procedures and On-Time Performance
- American with Disabilities Act (ADA)
- Regulatory Compliance
ABOUT PERFORMANCE REPORTS
Performance reports compare the actions observed by the Vigil Solutions team with your established performance criteria. Using the VigilManager hosted database service, you can easily view operator performance data in real-time, set up safety alerts, and track an operator’s driving history. VigilManager also provides detailed performance data so that you can analyze driving trends and benchmark operators across divisions.
Services
Vigil can work with you to:
- Improve the quality and consistency of operator evaluations
- Generate automatic reports with coaching advice to operators
- Identify and address issues before they become major problems
- Pinpoint driving issues and suggest corrective actions
- Issue alerts to managers to ensure appropriate action is taken